Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Each ticket that you send to the tech help and support Dept will be replied to in about one hour. All normal requests shall be answered asap. Nonetheless, if the assistance inquiry you have sent us calls for aid from a proficient administrator, we are going to forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Top–quality Customer Assist Service

  • We’ll be on–line for you round the clock to supply assistance and tech support and also to aid you with any trouble that you might encounter when maintaining your virtual server. We’re able to support you with all pre–installed packages, like your Operating System, server management panel (dependent upon the VPS type) and the Site Control Panel produced 100% by our company.

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Site Control Panel that comes with no charge with your VPS offers an included knowledge base. One can find a number of descriptive how–to content articles and a number of step by step video lessons that demonstrate all the basic site supervision tasks. You can use them by clicking the Help or Video buttons in the right part of each Control Panel section.