Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center section built into Rapid Website Hosting’s Site Control Panel features a selection of help articles and regularly asked questions. Aimed towards solving any common issue that you may face, they are contributed by our support team of accomplished techs.

  • Top quality support service

  • Video Tutorials

  • For those who would rather find out how to tackle a common problem by watching a video lesson, we have added a selection of video tutorials to our Site Control Panel. All the training videos are short and easy to grasp. They offer you step–by–step presentations of different web site management operations.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 customer service with a sixty–minute ticket response guarantee. A group of qualified support engineers will be online for you to respond to all the inquiries that you could have. During off–peak times, a response will be offered within just 20 minutes.