Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Every single help request you send to us will be attended to within maximum sixty minutes. In case your support ticket or email requires further assistance from an administrator, we will forward it and leave a comment to inform you that your issue is being examined. If you make use of our Administration Services package, any of the server administration services included there will be performed at a time of your choosing.
An Exceptional Support Service
- We’ll be online for you 24/7/365 to respond to any inquiries that you may have connected with our Site Control Panel or any of the apps that we have installed for you on the dedicated server. In case you also require help with server administration tasks, you can resort to our Administration Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server includes our free Site Control Panel, which offers an exhaustive knowledge base and a set of instructional video tutorials. Whenever you require help with the Site Control Panel, just click the Help or Videos buttons situated in the upper right corner.