The accessibility to the customer and technical support that a website hosting company provides will tell you a lot about the services they offer too. In case you are allowed to use only email messages and / or tickets, you have almost certainly found some reseller not the actual web hosting provider. If this is the case, you may have to wait for a few days in order to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for further help. When the supplier offers you several options for communication with short response time which are available at any time, they are most likely the top provider, not just a reseller. So you will benefit from timely assistance and top quality support because they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to have the option to get hold of your website hosting company directly by using your favourite way of communication.

24/7 Customer Support in Website Hosting

All our Linux website hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions well before you make an order or you are an existing client and you have a question or some issue, you'll be able to contact us anytime, including weekends and holidays. We have numerous channels to contact us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical matters or any issues that need additional time to research and resolve. In contrast to a number of other website hosting providers, our trouble tickets come with a warranted max reply time of only one hour, which means that whatever the issue is, it will be resolved on time and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer feature 24/7 customer and tech support, therefore regardless of what issue you experience, you are able to contact us and we will help you in a timely manner. The guaranteed response time for any email message or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual reply time rarely is more than twenty minutes. In addition, we offer telephone support with several local numbers globally and a live chat, so you'll be able to contact us and find more information about our services even if you don't have an account yet. We are able to assist you with any kind of question or an issue you may have - payment methods, plan features, e-mail setup, web hosting account settings, and many others. If you use our services, you will not ever encounter a scenario where you should wait for a few days to get a problem solved like you'll need to do with many other service providers.

24/7 Customer Support in VPS

With our VPS, you won't have to wait for more than an hour in order to receive assistance for any kind of problem that you may encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all tickets which you open via your billing Control Panel or e-mail messages which you send to our tech support crew. We have local telephone numbers in several countries around the globe as well as a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so no matter what your question or issue is, there'll always be someone to help you right away. When you need assistance with third-party software, that you cannot install or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server packages that we supply come with 24/7 support via numerous means of communication and with a one-hour maximum reply time guarantee. In case you want to find out more about the plans or you have various billing or general questions, you are able to phone one of the local numbers that we have around the world or you may use our live chat support and talk to a live agent. For solely tech matters that require some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, since all these channels are more appropriate to track a specific issue. The answer time for them rarely surpasses 30 mins, which means that you can forget about having to wait for an entire day to get assistance. The support service is available for any kind of server-related issues, as well as the pre-installed software. In case you'd like to receive support for third-party apps, you can consider obtaining the Managed Services upgrade that we provide with all the packages.