Phone Support in Website Hosting
We believe that the option to communicate with a live agent is rather important, for that reason we have 3 support lines globally (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours a day. In case you consider getting one of our Linux website hosting, for example, you will be able to give us a call and find out more about our services before placing your order in order to be sure that we cover all of the system requirements for your sites. Following your purchase, you'll be able to call us about any sales or billing troubles you may experience, or get any type of general or basic tech information you need. We have tried to find the balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, which will help you track the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you may have to open a ticket in case you experience such an issue, but for all general, billing or minor tech issues you can always phone us and we will assist you instantly so as to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our state-of-the-art cloud platform or you'll be able to receive any other general info about our semi-dedicated services. We now have local numbers in the United States of America, the United Kingdom and Australia as well as a worldwide number, which means that you'll be able to call the one which is nearer to where you live.