In case you’re a site owner, a problem could always surface and it doesn’t automatically have to be related to the web hosting service. For instance, something can go wrong when you bring a web app up to date or some important data could be edited or erased incidentally. No matter what the essence of the problem is, you will need to get in touch with the respective support team and ask them to recover a backup or to help you fix the problem that you’re encountering. How fast they’ll do that will predetermine the period of time that your sites will be unavailable. For particular sites such as social networking websites or shopping portals, a lengthened outage can often mean losing users and cash. Because of this, it is extremely important to use the services of a hosting company that provides not only a very good customer care service, but also a fast one.

One-Hour Response Guarantee in Website Hosting

In case you are using any of our Linux website hosting and you’ve got a question or encounter some difficulty, you can touch base with us 24/7 by posting a tech support ticket or by writing an email and we promise that you will obtain a response in no more than an hour. In case the issue can be sorted out, we’ll do it before we get back to you, whilst if there is something that you have to do on your end, we’ll supply you with all the required details – what settings to check, what possible solutions to try out, etc. Normally, you will obtain an answer within half an hour max, which means that waiting for hours and hours or even for more than one day to receive support is something inconceivable. Our 1-hour response time guarantee applies to any query that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service team representatives are available all the time and they’ll answer any ticket that you post through our web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed no matter if you have a generic inquiry concerning your semi-dedicated server or you come across a certain difficulty and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 365 days a year to attend to any technical, general or billing issue. If you contact us about anything that is within our capability, we’ll sort it out before we get back to you, which means that you will not have to wait around for hours or days while the problem perseveres. If there’s something that you need to do on your end, we’ll supply you with the needed details – what workable solutions to try out, what steps to take, etc.