If your hosting service provider offers live chat support, you are able to speak to an agent in real-time and learn useful information or get a problem resolved timely. The main advantage of using chat compared to calling to talk to a live person is that you will need just a computer with Internet access, so you won't pay any charges in case you are in another state or country. What's more, it will be easier to copy and paste details for instance domains, usernames or error messages in other words details that are sometimes hard to share with the other party over the phone. The real-time chat is also a much quicker approach to contact your web hosting service provider's support team in comparison to using a ticketing system. Last, but not least, when some issue needs a little more time to be dealt with, you're able to do something else while you wait for support on the live chat, so you will not lose time - something that is not possible when you're on the phone.

Live Chat Support in Website Hosting

As we consider the fact that a lot of issues can be resolved if you talk to a live person, we offer a live chat service for all our potential and existing clients. Our chat is online every single day and our support agents can assist you with a variety of questions and issues. If you aren't our customer yet, you are able to find out more about our website hosting packages and the hosting platform in general in order to make sure that your web sites will operate properly on our servers. If you already have an account and you have some questions or you encounter any troubles with some of our solutions, you will be able to join us on the live chat and we can provide the necessary info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain issues which require longer time or the assistance of a system administrator, but for a lot of standard troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all of our prospective and current customers. In case you're looking for a new web hosting account, you are able to chat in real time to one of our representatives and get more info about our Linux semi-dedicated hosting so as to select the best package for your websites. In case you already have an account with us, we will assist you in a very timely manner with general, billing and 1st level technicalmatters. Though in some cases you will need to open a ticket since there are things that cannot be resolved through a live chat, we'll be able to assist you with numerous basic tasks, like installing an email account in an e-mail client or forwarding one domain name to another one. This way, you'll benefit from timely support and you'll save a lot of time.