Integrated Ticketing System in Website Hosting
Our Linux website hosting feature an integrated support ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of mouse clicks without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will offer you a variety of informative articles, which will supply you with more information and which may help you fix any specific issue even before you actually post a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with us and you wish to contact our help desk support staff, you will be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different customer support platform like you’ll have to do with the majority of web hosting providers out there. Our integrated ticketing system will allow you to post a new ticket without efforts and to look through older tickets using a smart search box. Besides, you’ll be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you select for your new ticket. You can carry out all the abovementioned procedures without logging out of your Control Panel at any time, which implies that in case you chance upon any issue or have a question, you can contact our technicians and fix the specific issue in no more than one hour using a single platform.