In case you have ordered a hosting package and you’ve got certain queries connected with a concrete function/feature, or in case you’ve experienced some difficulty and you need support, you should be able to get in touch with the respective technical support staff. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because the best way to deal with a problem most often is to open a ticket. This form of correspondence makes the responses exchanged by both sides simple to follow and permits the support staff members to escalate the situation in case, for example, a server administrator has to get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to have no less than 2 different accounts to contact the customer support team and to actually administer the hosting space. Incessantly switching from one account to the other might be a drag, not to mention the fact that it requires quite a while for the vast majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Website Hosting

Our Linux website hosting feature an integrated support ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of mouse clicks without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will offer you a variety of informative articles, which will supply you with more information and which may help you fix any specific issue even before you actually post a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with us and you wish to contact our help desk support staff, you will be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different customer support platform like you’ll have to do with the majority of web hosting providers out there. Our integrated ticketing system will allow you to post a new ticket without efforts and to look through older tickets using a smart search box. Besides, you’ll be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you select for your new ticket. You can carry out all the abovementioned procedures without logging out of your Control Panel at any time, which implies that in case you chance upon any issue or have a question, you can contact our technicians and fix the specific issue in no more than one hour using a single platform.