Many individuals who start using their first hosting account, or switch companies, usually have enquiries in regards to how specific procedures are executed or run into complications when setting up various things, including emails, site settings, etc. For this reason, some hosting providers have prepared documentation with the most popular questions and issues so as to help their customers get info quickly and easily. Consequently, the client care staff representatives can concentrate on actual problems that particular customers may be facing, because the solution for the smaller things will already be available on the World Wide Web and clients will be able to handle them without contacting the customer support team. Having comprehensive documentation is exceptionally important, especially for new users without any past experience at all, since the web hosting service entails numerous features and many people can become confused about what to do. A good knowledge base can both help you do the procedures that you want and discover how the hosting service functions as a whole.

Extensive Online Documentation in Website Hosting

If you have purchased your first website hosting account from our company or have moved your website over to us, you’ll grow used to our services and our custom-created Hepsia Control Panel in a jiffy as we have prepared a substantial knowledge base where you can find all the info that you may ever need – both general info with regards to the hosting service as a whole and more specific info about the different features that you can use and the complications that you could encounter. The articles are available in two places. The complete article archive can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can discover how to do practically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles offer step-by-step instructions, so you will never get puzzled due to an ambiguous text. Of course, if you chance upon a more specific problem and you cannot find anything about it in our knowledge base, you can contact our customer care team members 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer a comprehensive article archive where you can find any info that you may need about our hosting services or about the Hepsia Control Panel that we are using. We have created it based on the feedback that we’ve gathered from our clients over the years and, as a consequence, our articles address particular issues that you could run into and include the fastest way to recover them, for instance receiving a 500 Internal Server Error message or being unable to send email messages from your PC even though you have the correct SMTP server settings. The articles are available in every single section of the Control Panel and you can browse them at any moment. They can help you heighten your knowledge not only about our services, but also about the web hosting sphere as a whole, as they feature thorough guidelines and general info such as what cron jobs or file access permissions are.